Terms of Use

The present terms of sale are concluded on one hand by the company DEGO IMPORT EXPORT SARL with a capital of 6000 € whose head office is situated 21 rue Championnet 75018 Paris, registered in the register of companies of Paris under the SIREN number 751 632 977,  called "degotrade.com" hereafter; and, on the other hand, by any natural or legal entity wishing to proceed to a purchase via the web site of DEGO IMPORT EXPORT, called "the Customer" hereafter.

Object of the contract

These general conditions of sale are intended to set the contractual provisions between DEGO IMPORT EXPORT and the Customer and the conditions applicable to any purchase made through the merchant site degotrade.com, for the consumer. The acquisition of a good or a service through this site implies an unconditional acceptance by the customer of these conditions of sale.

Legal information

In accordance with the provisions of the Law N 78-17 of January 6th, 1978, the website degotrade.com has been declared to the « Commission nationale de l'informatique et des libertés ». In application of the law Informatique et Liberté, the information requested of you are necessary to process your order and are for the services of DEGO IMPORT EXPORT.

You have a right of access, modification, deletion and rectification relative to your personal data. Through us, you may receive proposals from other companies. If you do not wish it, you just have to write to us by indicating your name, first name, address and customer number.

The exercise of this law must be made with:

  1. By mail to DEGO IMPORT EXPORT - Web service(department) - 21 rue Championnet 78018 Paris;
  2. By email to service-clients@degotrade.com, with identity proof.

Characteristics of items offered for sale

Proposed articles are the ones which appear in the catalog published on the degotrade.com website. All pieces are unique or numbered, original, hand-made, they are accompanied with a description made by degotrade.com. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the proposed article.

Geographical zone

The on-line sale of pieces presented in the site is available in metropolitan France, french overseas territories and all around the world. For peroducts exceeding 30 kg and with maximal dimensions such as Lenght (L) + width (l) + height ( h ) = 150 cm with L = 100 cm, an estimate will be made.

Price lists

Catalog prices include taxes in euros, taking into account the applicable VAT on the day of order ; any rate change will be reflected in the article’s price. Degotrade.com reserves the right to change prices at any time, being understood that the price listed in the catalog on the day of the order will be the only one applicable to the Customer.
Shipping costs, customs taxes and formalities are the sole responsibility of the customers.


The customer places order on the web site "artceramic.degotrade.com/ceramic.degotrade.com". To buy one or several articles, he necessarily has to follow the process :

  • Choice of articles and adding them to the shopping cart ;
  • Validation of the contents of the cart ;
  • Identification on the web site and registration to fill-in the requested contact information;
  • Choice of the payment method and agreement to the sales policy ;
  • Validation of the payment. 

The customer will receive a command confirmation e-mail.

The customer can visualize at any time during the order process the details of his order as well as the total price and may correct possible errors, before confirming his acceptance.

Degotrade.com retains ownership of articles until the complete payment of the order, in fact when the payment is collected by DEGO IMPORT EXPORT.

Degotrade.com reserves the right to cancel or refuse any order which would emanate from a customer with whom there would be a dispute concerning payment of a previous order or a customer who would have no capacity to contract. Any order implies acceptance of prices and descriptions of items available for sale.

Degotrade.com is committed to fulfill orders received on the website only within the limits of available stocks.

Payment terms

Payment of purchases is made via one of the following means, at the Customer's convenience:

  • By Credit card
  • By Paypal
  • By bank transfer

Shipping and delivery deadlines

Degotrade.com is commited to operate everything to deliver parts ordered for the fastest deadlines, this period may vary from 3 to 20 days subject to confirmation of payment.
However, linked to other providers for delivery, degotrade.com cannot guarantee this deadline, which is given simply for information purposes. We strongly recommend you verify parcels in the presence of the delivery person. In case of damage, the customer has to notify it on the delivery receipt. In case the goods are not delivered, inform our services within 2 weeks after placing an order. Possible delays do not give right to the buyer to cancel purchase, to refuse the goods or to demand damages. The goods always travel at the risk of the recipient. Always verify your parcel on reception. You have a deadline of 48 hours to make possible reserves with the carrier in case of in case of missing parts or damaged.
The approximate delivery time for customers is as follows:

  • France : 3 to 7 working days
  • European Union : 3 to 10 working days
  • French Overseas territory : 5 to 10 working days
  • Other : 5 to 20 working days

Circumstances beyond our control

We can not be held responsible for loss, damage, errors or failure to deliver a shipment when it is established that there are circumstances beyond our control. By "circumstances beyond our control", it must be understood in particular:

  • Coincidences or of force majeure, ie including: earthquakes, cyclones, storms, floods, wars, road, train or plane accidents, embargos...
  • defects or peculiarities related to the nature of the shipment even though it was known to us at the time of our acceptance ;
  • any act, failure or negligence of any third party, for example: recipient, any interested third party, any employee of Customs or any other administration, postal services, any carrier or other third party to whom the shipment would be entrusted by our transport provider, to serve sectors not served directly by itself, even though the sender would not have asked for or been informed of the use of a third party

Collateral damage

In case of non-compliance with our commitments and whatever the cause, DEGO IMPORT EXPORT would be required to repay only the provision of delivery with the reservations set out above (delay in delivery) and in no event of indirect damages that the customer would come to invoke. These indirect damages and losses include any loss of income, profits, interest or markets and any loss related to the inability to use all or part of the shipment..

Break during the expedition

If a parcel arrives damaged at the addressee (break of one or several parts), it is up to the recipient to check the shipments on arrival and to make all reserves and complaints which would appear justified. Refuse the package which will be returned directly to us. Inform us, upon receipt and after verification of this information, DEGO IMPORT EXPORT undertakes to reimburse immediately or to offer the recipient one or more pieces of identical value..

Retraction period: exchange or return

The consumer customer has a withdrawal period of 7 clear days as from the delivery of his order to make return of the product. Within this period, the customer can ask for the refund of the sums paid. The product must be returned in perfect condition in its original packaging. The customer must, prior to any return of product contact degotrade.com to learn about the return procedure. Return shipping costs will be borne by the customer at the rate in effect. Any refund to the customer will be made within 30 days of the exercise of this right.

Conditions of exchange and of return for repayment.
Returned items must be intact, unopened and in perfect condition. They will have to be returned in a state allowing their re commercialization.

The Customer must make his return via Colissimo expert, delivered against signature.

If the Customer were to return the items by another method of return, and bearing as such a return charge, he could not claim any refund or exchange from degotrade.com.

The customer will have to keep proof of deposit of the parcel with the provider in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the package.


The degotrade.com cannot be held liable for breach of contract, in case of out of stock or unavailability of the product, the force majeure and, in particular in case of all-out or partial strike, flood, fire or other natural disasters and in general any events not allowing good execution of the order.

Electronic signature

The "OK" associated with the authentication and non-repudiation procedure and the protection of all the messages constitute an electronic signature. This electronic signature has value, between the parties, of a handwritten signature.


The computerized registers, preserved in the computer systems of degotrade.com under reasonable conditions of safety, will be considered as proof of communications, orders and payments intervened between the parts..

Resolving Disputes 

These general conditions of sale above are governed by French law. Our Customer Service is at your disposal for the settlement of any dispute and failing an amicable solution, only the Courts of Paris, France will be competent.

Head office: DEGO IMPORT EXPORT – 21 rue Championnet 75018 PARIS
SIREN: 751 632 977
VAT N°: FR 83 751 632 977
Manager: Pierre GODARD

Hosting: OVH